E-mail: info@xikar.com

Consumer Hotline:
Toll Free: 1-866-676-7380
International: 1-816-474-7555

XIKAR Limited Lifetime Warranty

We are proud to offer our limited lifetime warranty on your XIKAR accessory. If you require warranty service, please visit xikar.com/warranty. XIKAR reserves the right to repair, or replace at our discretion. Returned items may be replaced with a refurbished equivalent, depending on the age and condition of the return.

XIKAR limited lifetime warranty covers manufacturing defects, but does not cover wear and tear from normal use. Do not disassemble your accessory in attempt to repair it yourself, as this will void the warranty coverage. XIKAR lighters, cutters, humidors, travel cases, hygrometers and ashtrays are all covered by XIKAR Limited Lifetime Warranty. Consumable products, including, but not limited to, butane and humidification are not covered under XIKAR Limited Lifetime Warranty.

Requesting Service is Easy

  1. Create an account and submit your warranty service requests (24 hours|day, 7 days|week)
  2. Track your service request online, including delivery confirmation at XIKAR
  3. Fast and continuous communication with via email notifications

Before Sending in Your Lighter

Before sending in your lighter, please refer to our How-to section to fix any occasional issues that may not require sending in your lighter.

IMPORTANT: We strongly recommend that you insure your product shipment to XIKAR and obtain tracking service. XIKAR is not responsible for packages lost in transit to our facility.

Make a New Warranty Service Request

To submit a new warranty service request, please click here.