E-mail: info@xikar.com

Consumer Hotline:
Toll Free: 1-866-676-7380
International: 1-816-474-7555

 

XIKAR Warranty Registration

We are proud to offer our lifetime warranty on all XIKAR products. If you feel that it fails to live up to our promise of fit, finish & function, simply return it to us & we will cheerfully repair or replace your product. XIKAR reserves the right to repair, or replace at our discretion. Returned items may be replaced with a refurbished equivalent, depending on the age and condition of the return.

If for any reason you need to return your product, please print and fill out this Consumer Return Form. Include it in the mailing envelope to designate the Return address.

  • The Consumer Return Form is used to help process your warranty return quickly when it arrives at our warehouse.
  • If you have any questions, or require assistance, please contact our Consumer Service Department by email at: info@xikar.com or by toll-free phone at: 866-676-7380 Our representatives are available to help you Monday-Friday 8:30 A.M. to 5:30 P.M. CST.

Return the form and product/s only in a padded mailing envelope or box to:

Using USPS:

XIKAR Inc.
PO Box 025757
Kansas City, MO
64102-5757

Using UPS or FedEX:

XIKAR
3305 Terrace St.
Kansas City, MO 64111

Be sure to include your printed name and complete mailing address, email or phone number & the reason for return (Very important! As we use this information to review every product for quality control). We should have the product returned to you within 3 weeks.

warning   We require that you purchase delivery tracking/ confirmation when sending in a product for replacement. XIKAR will also provide tracking when mailing your product back to you.

If returning a lighter, it must be shipped EMPTY of butane fuel..

Cutters

Should you ever need your blades sharpened, simply return the cutter to us and we’ll repair or replace the blades and return it to you.

Lighters

XIKAR lighters carry a Lifetime Warranty. Before sending in your lighter, please refer to our online instruction manual or lighter instruction card to fix any occasional problems.